Frequently Asked Questions

 

GENERAL QUESTIONS

Where are those pieces of furniture made from?
Fabrication of our furniture is done outside of Singapore depending on the materials used.

Do you accept customization?
We accept customization depending on the design and materials used. Any changes in our design depends on the available materials we use.

Can I change the materials of your existing design?
We accept customization depending on the design and materials used. Any changes in our design depends on the available materials we use.

Can I change the sofa seat cover to different hues?
We have sofa designs you can change the hues from our colour pattern choices and some are fixed designs. Most of our sofa covers are removable and machine-washable depending on the design.

Are covers for all sofa designs removable and machine-washable?
We have sofa designs you can change the hues from our colour pattern choices and some are fixed designs. Most of our sofa covers are removable and machine-washable depending on the design.

 

SHIPPING & DELIVERY

Do you accept shipment arrangements outside Singapore?
You may have to arrange with your 3rd party shipping company to pick-up the items from our warehouse.

What is the delivery lead time for my furniture ordered? Why do I need to wait for 8 to 10 weeks for my furniture delivery?
We ex-stock furniture are available for delivery in the same week subject to delivery scheduling. For pieces not in stock and customized items, a minimum of 8 weeks is required for materials preparation, fabrication and shipping.

How long can you keep the items I purchased? How much do you charge for a storage fee?
For available items, we can keep them up to 3 months at no extra cost. After the third month, a $20 storage fee per month per item will be charged.

 

SHOPPING & ORDERING

How do I make a purchase? Are all the products listed on the website found in your showroom?
You can purchase online through www.mulamu.com or at our showroom. 90% of our products are available in our showroom for viewing.

Do you offer bulk order discounts?
We give discounts for bulk orders for min $5,000 purchase.

 

PAYMENT

What payment types do you accept?
We accept cheque, bank transfer, NETS and credit card payment (Visa, Mastercard, JCB and American Express).

CONTINUE SHOPPING

 

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